At Ajwa From Madinah, we take pride in delivering fresh, premium-quality products directly from the holy city of Madinah. Your satisfaction is important to us. Please read our return and refund policy carefully before placing your order.
✅ Returns
We currently do not accept returns for any products if the seal has been opened or tampered with. This is to ensure the hygiene and safety of our food items.
✅ Refunds
Refunds are only eligible in the case of receiving an expired product (such as dates past their expiry date). To request a refund:
- Email us at Sales@ajwafrommadinah.com within 48 hours of receiving your order.
- Please include your order number, clear photos of the product label showing the expiry date, and a brief description of the issue.
Once your request is reviewed and approved, we will process your refund to the original payment method. Refunds may take 5–7 business days to reflect, depending on your bank.
⚠️ Important Notes
- No refund or return will be accepted for products with opened packaging.
- We do not accept exchanges or returns based on personal taste preferences or incorrect orders placed by the customer.
- Shipping charges (if any) are non-refundable unless the fault is on our end.
For any questions or concerns, please contact us at Sales@ajwafrommadinah.com.
Thank you for trusting Ajwa From Madinah – where purity meets tradition.